A buyer may return/exchange an item purchased from the Dreamride.ge website only if a manufacturing defect is discovered and/or if the item does not correspond to the product you ordered.
In the event of a return of a purchased product, Dreamride.ge undertakes to refund the amount paid in full, provided that the product’s commercial appearance has been preserved and it comes with all the additional parts received at the time of purchase.
The following are not subject to return: electrical components, as well as electrical components that have already been installed, tires, wearing parts, and any product whose packaging has been broken or whose hygienic standards have been compromised.
We recommend purchasing spare parts by prior agreement with the store; before purchase, be sure to verify whether the product is genuinely compatible with your equipment.
A product is not subject to return if the buyer signed the delivery-acceptance act and confirmed its receipt in flawless condition immediately upon delivery, in the presence of the courier.
An item may be exchanged at the moment of opening and inspecting it together with the courier, which means that:
If the product has external damage, in such a case the buyer does not keep the item, hands it back to the courier immediately, contacts the store and asks for a solution.
An incorrectly selected helmet size may be exchanged for another size, in the event that:
a) The buyer tries on the helmet in the presence of the courier and, in case of an incorrect size, immediately notifies the store and hands the helmet back to the courier to change the size; if another size is available at the store, the customer arranges the repeated transportation of the item.
b) In the event that another size of the said product is not available at the store, the amount is not subject to a refund; responsibility for selecting the correct helmet size rests entirely with the buyer.